Canned responses
Signature and defaults
Used whenever a template is composed. The technician name is what gets signed at the bottom of a note.
Manage knows your member as Chris Knospe. Leave this blank to sign with that name.
AI refinement
Same store as Settings. Off by default. When enabled, a Refine button appears next to the note box and the board can post Hatz alert-triage notes.
Key comes from Workspace › API Keys in Hatz. Model availability is per
tenant, so save the key first, then list the models enabled for it.
Template library (10)
Edits go in /var/lib/ticketmagic/responses.json, which is merged over the built-in set by template id.
Authorized activity, close as benign
sa
Barracuda XDR
2 wordings
False positive, close as benign
sf
Barracuda XDR
1 wordings
Traffic traced to a known security vendor
sec
Barracuda XDR
3 wordings
True positive, remediated
st
Barracuda XDR
1 wordings
Workstation offline past threshold
soffline
Barracuda XDR
3 wordings
HP Touchpoint Analytics false positive
hptpnote
Endpoint
3 wordings
Huntress unsecured credential files
pwlist
Huntress
3 wordings
Disk diagnostics complete
dscan
RMM
2 wordings
Request a time to work the ticket
sched
Scheduling
2 wordings
Waiting on the client
wait
Scheduling
2 wordings